Classic Tenders Pvt. Ltd.

• Pre-Service Cancellation: Full refund if canceled before activation (72-hour processing).
• Post-Activation: No refunds for GeM/tender services (non-reversible government/consultancy fees).
• Partial Refunds: Only for uncompleted work (e.g., 20/50 products uploaded).
• Exclusions: Client-side errors, third-party issues (e.g., GeM portal delays).
• Process: Email request to [email protected] with proof.

Detailed Refund Policy

1. Cancellation Before Service Activation

2. No Refund After Activation

• GeM Registration Fees (paid to government portal).
• Tender Bid Support (once documents are processed).
• Consultation Services (after 7 days from booking).

3. Partial Refunds (Rare Cases)

• Example: Paid for 50 tender alerts; only 30 delivered → Refund for 20 unused alerts.
• Requires valid proof of service failure on our part.

4. Non-Refundable Scenarios

• Tender rejection by authorities.
• Client-provided errors (wrong PAN/GST details).
• GeM/third-party technical issues.

5. Service Support

Refund Process Flowchart

graph TD  
    A[Request Refund via Email] --> B{Pre-Activation?}  
    B -->|Yes| C[Full Refund in 72hrs]  
    B -->|No| D{Partial Work Done?}  
    D -->|Yes| E[Prorated Refund]  
    D -->|No| F[No Refund]  

Critical Exclusions

• Bank charges for failed transactions are not refunded.
• No guarantees on refund timelines (depends on bank/payment gateway).
• Fraudulent claims will lead to legal action under Indian IT Act, 2000.

How to Request a Refund

• Email: [email protected] with:
  • Payment receipt
  • Reason + supporting documents
• Verification: 5 working days.
• Approval: Refund processed in 7-30 days (varies by case).

Legal Compliance

• Governed by Consumer Protection Act, 2019 & DPDPA 2023.
• Jurisdiction: Ahmedabad Courts, Gujarat.

Why Trust Us?

• ISO 9001:2015 Certified Tender Consulting Company
• 10+ Years in tender consultancy
• Transparent policies aligned with Indian law

Need Help?

If you have any questions about this Refund Policy, please contact us at [email protected].